Haven Thread Apparel LLC (hereinafter “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you provide when visiting and using this website. This Privacy Policy applies to the collection, use, storage, and protection of information when you purchase apparel, browse products, create an account, or contact customer service through our website.
I. Information We Collect
When you visit this website or make a purchase, we may collect the following information:
Personal Information: Including your name, email address, contact phone number, and billing and shipping addresses.
Order Information: Including the items purchased, order numbers, transaction records, and shipping status.
Payment Information: Including payment methods and transaction verification details. Payment information may be processed by third-party payment service providers; we do not collect or store full, sensitive credit/debit card security information without authorization.
Device Information: Including browser type, IP address, device specifications, pages visited, and records of your website usage.
Communication Information: Including inquiries, feedback, and after-sales service requests you send to us.
II. How We Use Information
The information we collect is primarily used to process orders, facilitate payments, arrange product delivery, provide customer support, handle returns and refunds, improve website functionality, prevent fraudulent transactions, and send you notifications related to your orders and account. With appropriate authorization or as permitted by law, we may also use your contact information to send product updates, promotional offers, and marketing communications. You may opt out of receiving marketing emails at any time.
III. Information Sharing and Third-Party Services
To ensure the proper operation of our website and the fulfillment of orders, we may share relevant information with third parties as necessary. This includes payment processors, logistics and shipping providers, website hosting services, data analytics providers, and customer support service providers. These third parties process information only to the extent necessary to provide their respective services and are required to comply with applicable data protection standards. We do not sell your personal information to third parties for monetary gain. We may also disclose information when required by law, regulatory processes, or to protect our legal rights and interests.
IV. Cookies and Similar Technologies
This website may use cookies and similar technologies to remember your shopping preferences, maintain your shopping cart, analyze website traffic, enhance user experience, and evaluate the effectiveness of our marketing efforts. You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.
V. Information Security and Retention Period
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or loss. Your information will be retained only for as long as necessary to fulfill the purposes for which it was collected, process orders, provide after-sales services, comply with legal obligations, and resolve disputes. Specific retention periods may vary depending on the type of information and applicable legal requirements. While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
VI. Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain data processing activities, or to opt out of specific types of targeted advertising or the sharing of your personal information. You may submit such requests using the contact information provided at the end of this policy. We will process your requests within the timeframes required by applicable law and may verify your identity to the extent permitted by law.
VII. Children’s Privacy
This website is intended for a general audience and does not knowingly collect personal information from children who are under the age threshold defined by applicable law. If we discover that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete such information, as required by law.
VIII. Links to Third-Party Websites
This website may contain links to third-party websites or services. These third parties have their own privacy policies and data processing practices, which are beyond our control. We encourage you to carefully review the privacy policies of any such websites before visiting them.
IX. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or applicable laws. Updates will be posted on this page, with a revised effective date where appropriate. We encourage you to check this page periodically to stay informed about how we protect your personal information.
We take your privacy-related requests seriously and will provide assistance in accordance with applicable law.