I. Shipping Scope

Haven Thread Apparel LLC primarily provides shipping services for apparel and related products to customers within the United States. We are committed to offering a reliable and convenient logistics experience. Please refer to the information displayed at the website checkout for specific deliverable areas.

II. Order Processing Time

Once payment for an order is successfully processed, we will begin preparing the order. Under normal circumstances, order processing takes 1–3 business days. This timeframe may be extended during holidays, promotional events, or in special cases, such as when inventory verification is required.

III. Delivery Time

After an order has been dispatched, the estimated delivery time is typically 3–7 business days. Actual delivery times may vary based on the destination, weather conditions, carrier schedules, and other uncontrollable factors. These timeframes are estimates only and do not constitute a guaranteed delivery date.

IV. Logistics and Shipping Partners

To fulfill orders, we may engage the following third-party logistics and shipping providers, depending on the destination, package type, and specific logistical arrangements:

United States Postal Service (USPS): Provides mail and package delivery services within the United States.

United Parcel Service (UPS): Provides package transportation and logistics services.

FedEx: Provides domestic package transportation and related delivery services.

The specific carrier used will depend on the logistics service selected for your order; not all of the aforementioned carriers are used for every shipment. We reserve the right to adjust our logistics partners based on operational requirements.

V. Shipping Costs and Related Fees

Shipping costs and any other applicable charges will be clearly displayed at the checkout page. If the website offers free shipping, the specific terms and conditions will be outlined in the promotion details. Customers should verify the total cost of items, shipping fees, and applicable taxes before submitting an order.

VI. Shipment Tracking

Once an order has been dispatched, we will provide a tracking number or relevant notification as soon as the information becomes available from the carrier. Customers may check the status of their package via the carrier’s official website. The frequency of tracking updates depends on the carrier’s actual scanning and processing procedures. VII. Delivery Address and Recipient Responsibility

Customers are responsible for providing an accurate and complete recipient name, street address, city, state, postal code, and contact phone number (if applicable) when placing an order. Any delays or additional costs resulting from incorrect addresses, incomplete information, or failed delivery attempts may be the responsibility of the customer, subject to the specific circumstances and applicable laws.

VIII. Delivery Delays and Exceptions

Should a shipment be delayed due to severe weather, holidays, logistics network congestion, natural disasters, or other uncontrollable factors, we will do our best to assist you in tracking the status of your package. If there have been no updates on your shipment for an extended period, if a package is marked as “delivered” but has not been received, or in the event of loss or damage, please contact our customer service team promptly so that we may investigate and provide further assistance.

IX. Order Splitting and Delivery Changes

Depending on inventory availability and logistics arrangements, items within a single order may be shipped in separate packages. If an order is split, the relevant tracking information for each shipment will be provided as it becomes available. Please note that once an order has been dispatched, it is generally not possible to guarantee changes to the delivery address or shipping method.

We are committed to assisting you with any issues that may arise during the delivery process, ensuring a clear and convenient shopping and logistics experience.