I. Return Period

Haven Thread Apparel LLC is committed to providing a satisfying shopping experience. Customers may request a return within 30 days of receiving their items, in accordance with this policy. Returned items should be kept in a reasonable, original condition; please retain the original packaging, tags, and proof of purchase whenever possible. Items that are ineligible for return due to hygiene, safety, or other specific legal reasons will be handled according to the information provided on the product page and applicable laws.

II. Return Conditions

To be eligible for a return, items must meet the following criteria:

The items have not been subjected to unreasonable use, washing, alteration, or intentional damage.

The items and any associated accessories remain as complete as possible.

The customer can provide an order number or other valid proof of purchase.

The return request is submitted within the specified timeframe, and the return method has been confirmed by our customer service team.

If an item has a quality issue, was sent in error, or significantly differs from your order, please contact us promptly. We will provide an appropriate solution—such as a return, exchange, or refund—based on the specific circumstances and applicable laws.

III. Return Process

Contact us via our customer service email, providing your order number, the reason for the return, and necessary photographs of the item(s).

Wait for our customer service team to confirm your return request and provide specific return instructions.

Return the item(s) following the guidance provided by our customer service team.

Once the returned item(s) are received, we will inspect them and notify you regarding the outcome of your refund request.

Please do not send any items back without first confirming the return arrangements, as this may result in the package being unidentifiable or cause delays in processing.

IV. Return Address

Returned items must be sent to the address confirmed by our customer service team:

5718 DRAKESTONE BLVD
HOUSTON, TX 77053

Please verify the complete return address with our customer service team before shipping your items. To prevent the loss of your return package, please retain your shipment tracking number and proof of postage.

V. Return Shipping Costs

Quality Issues: If an item has a verified quality issue, was sent in error, or if there is another order discrepancy caused by us, we will cover the return shipping costs or provide an appropriate solution in accordance with applicable laws. Returns Unrelated to Product Quality: For returns requested due to personal preference, style selection, or other reasons unrelated to product quality, the customer is responsible for return shipping costs, unless otherwise explicitly stated by the website or required by applicable law.

VI. Refund Processing

Once a returned item has been inspected and confirmed to meet the criteria for a refund, we will initiate the refund process. Refunds are typically submitted for processing within 3–5 business days of approval; the actual time it takes for funds to appear in your account depends on the processing speed of your bank, credit card issuer, or original payment service provider.

In principle, refunds will be issued to the original payment method. The specific refund amount—including the handling of shipping fees and other charges—will be determined based on the details of the original order, website policies, and applicable law. Any charges that are required by law to be refunded will not be excluded by this policy.

VII. Exchanges and Damaged Items

If the item you receive is damaged, defective, or does not match your order, please contact us as soon as possible and provide your order details along with relevant photographs. We will assist you in arranging an exchange, return, or refund, depending on the circumstances. Exchanges are subject to product availability.

VIII. Order Cancellation

If you wish to cancel an order, please contact our customer service team as soon as possible, ideally before the item has been dispatched. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it. For orders that have been paid for and are eligible for cancellation or a refund, we will process the refund in accordance with our policies and applicable law.

We value every customer’s shopping experience and are committed to handling all after-sales requests in a fair and transparent manner.